Delivery & Returns
Everything you need to know about our delivery and returns policy
Delivery Information
Delivery Options
Standard Delivery
3-5 working days
£9.95 (Free over £100)
Express Delivery
Next working day
£19.95
Free Standard Delivery
On all orders over £100 to mainland UK addresses
Delivery Coverage
We deliver to the following areas:
- Mainland UK: Standard and express delivery available
- Scottish Highlands & Islands: Additional charges may apply, typically 5-7 working days
- Northern Ireland: 5-7 working days, additional charges may apply
- Isle of Man & Channel Islands: Please contact us for delivery options
What to Expect
- • You'll receive an order confirmation email immediately after placing your order
- • A dispatch notification will be sent when your order leaves our warehouse
- • For larger items, we'll contact you to arrange a convenient delivery time
- • Someone over 18 must be present to sign for the delivery
- • Please inspect your goods upon delivery and note any damage on the delivery note
Please note: Bulky or heavy items (e.g., aggregate, timber, plasterboard) may require kerbside delivery. Our driver will assist where safe to do so, but cannot carry items into properties.
Returns Policy
14-Day Returns
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 14 days of delivery for a full refund.
Return Conditions
To be eligible for a return, your item must be:
- • Unused and in the same condition that you received it
- • In its original packaging with all labels and tags attached
- • Accompanied by proof of purchase (order confirmation or receipt)
- • Returned within 14 days of the delivery date
Non-Returnable Items
The following items cannot be returned:
- • Custom-cut or made-to-measure materials (e.g., cut timber, custom lengths)
- • Items marked as non-returnable at the time of purchase
- • Hazardous materials or chemicals once opened
- • Items that have been used, installed, or altered
- • Clearance or sale items (unless faulty)
How to Return an Item
Contact Us
Call us on 0208 789 6767 or email contact@oneclickgo.co.uk to request a return
Pack Your Item
Securely package the item in its original packaging if possible
Arrange Collection
We'll arrange a collection or provide you with return instructions
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 working days
Return Costs: Return shipping costs are the customer's responsibility unless the item is faulty or we've made an error with your order.
Damaged or Faulty Items
If you receive a damaged or faulty item:
- • Contact us within 48 hours of delivery
- • Provide photos of the damage or fault
- • We'll arrange a free collection and send a replacement or provide a full refund
- • Do not dispose of the item until we've confirmed the return
Need Help?
Our customer service team is here to help with any delivery or returns questions